IT Service Management in the MENA Region
Book a Meeting Login Competency IT Service Management in the MENA Region This competency covers IT service management, focusing on principles, governance, compliance, and regional trends. Gain insights and skills to excel in MENA’s IT service management landscape. 5 Trainers About Course Overview: This comprehensive course introduces participants to the fundamentals and advanced elements of IT Service Management in the MENA region. It explores regional implementation strategies, compliance considerations, governance frameworks, and the future of ITSM in the region. What You’ll Learn: Core principles and best practices of ITSM in MENA How to design and implement MENA-centric ITSM strategies Governance, compliance, and risk considerations Monitoring and evaluating ITSM performance metrics Insights into emerging technologies and future career paths in ITSM Who Should Take This Course? This course is perfect for: IT professionals managing services in the MENA region Governance and compliance officers in IT departments Business leaders involved in service delivery Risk managers and auditors overseeing IT processes Aspiring ITSM professionals targeting regional expertise What You’ll Get: A certification of completion Specialized knowledge of MENA-focused ITSM strategies Practical understanding of ITSM tools and governance Access to regional best practices and case studies Insights into the future of ITSM careers in MENA Module 1 Introduction to IT Service Management in the MENA Region Understanding ITSM in the MENA Region (15 mins) Local ITSM Landscape and Challenges (14 mins) ITSM Principles and Best Practices (14 mins) ITSM Tools and Technologies for MENA (15 mins) Practice Quiz Module 2 ITSM Implementation and Strategies in the MENA Region Developing a MENA-centric ITSM Strategy (14 mins) ITSM Processes and Procedures in the MENA Region (13 mins) Service-level Management (SLM) in the MENA Context (15 mins) Monitoring ITSM Metrics in MENA Environments (14 mins) Practice Quiz Module 3 Governance, Compliance, and Regional ITSM Considerations ITSM Governance in the MENA Region (15 mins) Compliance and Auditing in the MENA Region (14 mins) ITSM and Risk Management in MENA Organizations (13 mins) Case Studies and Best Practices from MENA (15 mins) Practice Quiz Module 4 Emerging Trends and Future of ITSM in the MENA Region MENA-specific Emerging Trends in ITSM (14 mins) IoT and Cloud Security in MENA ITSM (13 mins) Privacy, Data, Sovereignty, and Localization (15 mins) ITSM Careers and Certification in the MENA Region (14 mins) Practice Quiz Specialization · 4 modules Watch Now 4 Modules 100% Positive Reviews (24 reviews) 104 Lessons (4h 15m) 3,011 Students Languages Available: Spanish, English, German, French Exam Certificate upon completion of the course Tags IT Service Management MENA Region ITSM Implementation ITSM Standards ITSM Frameworks Information Technology About the Trainer Mostafa Alshamy Chief Consultancy Officer and Audit Manager Mostafa Alshamy, Consultancy and Audit Manager at EGYBYTE, is a PECB Skills trainer with over 21 years of experience in Information Security, Technology, and GRC. Mostafa has excelled in ITSM, Governance implementation, and auditing projects globally, delivering insightful lectures in English and Arabic. Holding prestigious certifications like Lead Auditor and Lead Implementer, Mostafa’s expertise spans ISO standards, disaster recovery, risk management, and more. With a PhD in Information Security and roles as a subject-matter expert in ITIL, Mostafa has published scientific papers and developed a maturity model for Enterprise Governance of IT in the MENA region. Mostafa communicates complex concepts effectively and leads training teams with finesse. Get Industry Insights and Special Offers Company About Us Contact Us Help Center Popular Courses Business Consulting and Industry Insights AI Prompt Engineering Cyber Resilience with ISO/IEC 27032 Auditing Control A 5.37 Documented Operating Procedures Management Systems Auditing Information Security Management based on ISO/IEC 27001 Privacy Policy Terms of Service Cookie Policy © PECB Skills 2025. All rights reserved.
Implementation of Controls A 5.13 & A 5.14 Labelling and Transfer of Information
Book a Meeting Login Competency Implementation of Control A 5.15 Access Control This competency covers essential procedures and policies for effective information management. Participants will learn about information labeling, transfer policies, and topic-specific guidelines, along with strategies for ongoing monitoring and review to ensure compliance and operational effectiveness. 5 Trainers About Module | Certificate 3,011 Students | Languages Available: Spanish, English, German, French Course Overview: This course introduces structured methods for information labeling and transfer, focusing on policy development, implementation techniques, and monitoring strategies. Learners will explore best practices for different data formats and understand how to align these practices with ISO/IEC 27001 standards. What You’ll Learn: • Procedures for labeling and classifying information Methods for secure electronic, physical, and verbal data transfer Development of topic-specific transfer policies Monitoring and auditing practices for information control ISO/IEC 27001 compliance for labeling and transfer processes Who Should Take This Course? This course is perfect for: Compliance officers implementing security labeling standards IT managers overseeing information flow within organizations Information security auditors evaluating data control procedures Risk managers developing data transfer protocols Data protection officers aligning with ISO/IEC 27001 What You’ll Get: A certification of completion Knowledge of labeling and transfer standards and techniques Policy implementation frameworks Tools to ensure compliance and operational continuity Practice quizzes to reinforce learning Module 1 Information Labelling Procedures Introduction to Information Labelling (16 mins) Labelling Techniques and Methods (16 mins) Implementing Labelling Procedures (15 mins) Training and Awareness (15 mins) Take the Practice Quiz Module 2 Information Transfer Policies Introduction to Information Transfer (14 mins) Controls for Electronic Transfer (15 mins) Controls for Physical Storage Media (14 mins) Controls for Verbal Transfer (14 mins) Take the Practice Quiz Module 3 Topic-specific Policies Developing Topic-specific Policies (15 mins) Implementing Policies for Electronic Transfer (13 mins) Implementing Policies for Physical Transfer (15 mins) Implementing Policies for Verbal Transfer (15 mins) Take the Practice Quiz Module 4 Monitoring and Review Monitoring Labelling and Transfer Procedures (15 mins) Handling Information Security Incidents (15 mins) Implementation as per ISO/IEC 27001 (14 mins) Audit as per ISO/IEC 27001 (16 mins) Take the Practice Quiz Specialization · 4 modules Watch Now 4 Modules 100% Positive Reviews (24 reviews) 104 Lessons (4h 15m) 3,011 Students Languages Available: Spanish, English, German, French Exam Certificate upon completion of the course Tags ISO/IEC 27001 Annex A Information Security Controls Implementation of Controls A 5.13 and A 5.14 Labelling and Transfer of Information About the Trainer Nathalie Claes Security Governance Expert and Management Consultant Nathalie is a highly accomplished Security Governance expert and Management consultant with over a decade of international experience leading complex security projects and driving transformative change. Recognized for engaging top management and delivering results in a volatile, uncertain, complex, and ambiguous (VUCA) world, she provides CISO as a service, senior compliance and risk management, and DPO services through Dadir, a Myrna Coaching & Consulting brand. Nathalie excels in overcoming project challenges with strategic planning, making tough decisions, and fostering high performing Get Industry Insights and Special Offers Company About Us Contact Us Help Center Popular Courses Business Consulting and Industry Insights AI Prompt Engineering Cyber Resilience with ISO/IEC 27032 Auditing Control A 5.37 Documented Operating Procedures Management Systems Auditing Information Security Management based on ISO/IEC 27001 Privacy Policy Terms of Service Cookie Policy © PECB Skills 2025. All rights reserved.