Competency
Crisis Management Strategies for Unforeseen Challenges
This competency covers crisis management principles based on ISO 22301 and ISO 22313. It includes team formation, plan development, communication strategies, and post-crisis recovery.
5 Trainers
About
Course Overview:
This course provides a strategic framework for managing crises based on ISO 22301, ISO 22313, and ISO 22361:2022. Participants will explore the lifecycle of crisis management — from assessment and planning to response, communication, and recovery. Practical exercises and real-world insights guide learners through the creation of resilient crisis management plans that adapt to uncertainty and reduce organizational vulnerability.
What You'll Learn:
- Key principles of crisis management and ISO frameworks
- How to assess risks and prepare a crisis management team
- Strategies for communication with stakeholders and media
- Techniques for conducting post-crisis reviews and continuous improvement
- How to build crisis-resilient systems and decision-making structures
Who Should Take This Course?
This course is perfect for:
- Crisis response coordinators and team leaders
- Risk and compliance professionals
- Public relations and communications managers
- ISO 22301 and ISO 22361 implementers
- Senior executives responsible for strategic planning and continuity
What You'll Get:
- A certification of completion
- Practical frameworks for crisis planning and response
- Guidance on crisis communication and stakeholder engagement
- Tools for recovery planning and continual improvement
- Practice quizzes and real-life examples
Module 1
Foundations of Crisis Management and ISO Standards
- Introduction to Crisis Management (14 mins)
- Decoding ISO 22301 and ISO 22313 (15 mins)
- Essential Principles of Crisis Management (15 mins)
- Crisis Management vs. Business Continuity (14 mins)
- Take the Practice Quiz
Module 2
Planning and Preparation
- Conducting Risk Assessments (15 mins)
- Establishing a Crisis Management Team (15 mins)
- Drafting a Crisis Management Plan (13 mins)
- Training and Simulation Exercises (15 mins)
- Take the Practice Quiz
Module 3
Effective Communication and Stakeholder Management
- Designing a Crisis Communication Strategy (15 mins)
- Stakeholder Analysis (15 mins)
- Engaging with Media and Public Relations (15 mins)
- Feedback and Adjustments (14 mins)
- Take the Practice Quiz
Module 4
Recovery, Evaluation, and Continual Improvement
- Post-crisis Recovery Strategies (16 mins)
- Conducting a Post-crisis Review (15 mins)
- Integrating Learnings and Revising Plans (13 mins)
- Promoting a Crisis-resilient Organization (14 mins)
- Take the Practice Quiz
Specialization · 4 modules
4 Modules
100% Positive Reviews (24 reviews)
104 Lessons (4h 15m)
3,011 Students
Languages Available: Spanish, English, German, French
Exam
Certificate upon completion of the course
Tags
Crisis Management
ISO 22313
Crisis Recovery
Risk Management
Crisis Preparedness
ISO 22301
Crisis Management Planning
About the Trainer
Rinske Geerlings
Risk, Business Continuity, and Information Security Expert
Rinske Geerlings is a renowned consultant, speaker, and certified trainer in Business Continuity, Information Security, Crisis Management, Disaster Recovery, and Risk Management. With over 20 years of global experience, Rinske has provided consultancy to Central Banks, government entities, and global corporations. As MD of Business As Usual in Australia, she has driven significant growth. She is proficient in ISO standards like ISO 22301, ISO 31000, and ISO/IEC 27001 and has earned accolades including Risk Consultant of the Year. Passionate about resilience and authenticity, Rinske empowers professionals globally through her collaboration with PECB.
