Competency
IT Service Management in the MENA Region
This competency covers IT service management, focusing on principles, governance, compliance, and regional trends. Gain insights and skills to excel in MENA’s IT service management landscape.
5 Trainers
About
Course Overview:
This comprehensive course introduces participants to the fundamentals and advanced elements of IT Service Management in the MENA region. It explores regional implementation strategies, compliance considerations, governance frameworks, and the future of ITSM in the region.
What You'll Learn:
- Core principles and best practices of ITSM in MENA
- How to design and implement MENA-centric ITSM strategies
- Governance, compliance, and risk considerations
- Monitoring and evaluating ITSM performance metrics
- Insights into emerging technologies and future career paths in ITSM
Who Should Take This Course?
This course is perfect for:
- IT professionals managing services in the MENA region
- Governance and compliance officers in IT departments
- Business leaders involved in service delivery
- Risk managers and auditors overseeing IT processes
- Aspiring ITSM professionals targeting regional expertise
What You'll Get:
- A certification of completion
- Specialized knowledge of MENA-focused ITSM strategies
- Practical understanding of ITSM tools and governance
- Access to regional best practices and case studies
- Insights into the future of ITSM careers in MENA
Module 1
Introduction to IT Service Management in the MENA Region
- Understanding ITSM in the MENA Region (15 mins)
- Local ITSM Landscape and Challenges (14 mins)
- ITSM Principles and Best Practices (14 mins)
- ITSM Tools and Technologies for MENA (15 mins)
- Practice Quiz
Module 2
ITSM Implementation and Strategies in the MENA Region
- Developing a MENA-centric ITSM Strategy (14 mins)
- ITSM Processes and Procedures in the MENA Region (13 mins)
- Service-level Management (SLM) in the MENA Context (15 mins)
- Monitoring ITSM Metrics in MENA Environments (14 mins)
- Practice Quiz
Module 3
Governance, Compliance, and Regional ITSM Considerations
- ITSM Governance in the MENA Region (15 mins)
- Compliance and Auditing in the MENA Region (14 mins)
- ITSM and Risk Management in MENA Organizations (13 mins)
- Case Studies and Best Practices from MENA (15 mins)
- Practice Quiz
Module 4
Emerging Trends and Future of ITSM in the MENA Region
- MENA-specific Emerging Trends in ITSM (14 mins)
- IoT and Cloud Security in MENA ITSM (13 mins)
- Privacy, Data, Sovereignty, and Localization (15 mins)
- ITSM Careers and Certification in the MENA Region (14 mins)
- Practice Quiz
Specialization · 4 modules
4 Modules
100% Positive Reviews (24 reviews)
104 Lessons (4h 15m)
3,011 Students
Languages Available: Spanish, English, German, French
Exam
Certificate upon completion of the course
Tags
IT Service Management
MENA Region
ITSM Implementation
ITSM Standards
ITSM Frameworks
Information Technology
About the Trainer
Mostafa Alshamy
Chief Consultancy Officer and Audit Manager
Mostafa Alshamy, Consultancy and Audit Manager at EGYBYTE, is a PECB Skills trainer with over 21 years of experience in Information Security, Technology, and GRC. Mostafa has excelled in ITSM, Governance implementation, and auditing projects globally, delivering insightful lectures in English and Arabic. Holding prestigious certifications like Lead Auditor and Lead Implementer, Mostafa’s expertise spans ISO standards, disaster recovery, risk management, and more. With a PhD in Information Security and roles as a subject-matter expert in ITIL, Mostafa has published scientific papers and developed a maturity model for Enterprise Governance of IT in the MENA region. Mostafa communicates complex concepts effectively and leads training teams with finesse.
